Customer Centered. ^1000 Technology Driven.
We don't push products. ^1000 We deliver solutions!
Customer satisfaction guaranteed! ^1000 Really, we mean it!
Got an IT problem? ^1000 We've got a solution.
It's all about you! We pride ourselves on our excellent customer service and communication skills but what really makes us stand out is our focus on your unique needs as a customer.
If it’s important to you, it’s important to us. Our staff is dedicated to promptly addressing all of your needs. No problem is too big or too small. There’s no such thing as a dumb question or an unreasonable request.
It may sound too good to be true, but we’ve been providing a 100% Money Back Guarantee for the past 16 years. Unlike some other IT firms, we don’t just offer this guarantee to our service contract holders. This goes for any service that we provide. If we don’t deliver what we promise, there’s no cost to you. At CentraTech, customer satisfaction comes first. Period.
We do our best to clearly explain things to you in plain English and avoid using confusing jargon and meaningless buzzwords.
We take the time to listen and make sure we fully understand your needs before recommending possible solutions. And as always, you decide what is right for you. We’ll never pressure you into buying something just because it’s sitting on the shelf.
Unlike some of our competition, we have office hours in the evenings and on weekends to accommodate your busy schedule.
Our service contracts guarantee a quick response and if we don’t meet our response time, there’s no charge for the work.
No other IT service provider goes to the lengths that we do to keep you posted on the status of the services we provide. When we receive your computer you are given a pickup/dropoff ticket with a web link that can be used to see the status of the job as we complete it.
We take our commitment to providing excellent service very seriously and we know that this requires trust, great communication, and honesty. We’ll always do our best to meet your needs but if there’s something we can’t provide at the utmost quality, we’ll point you in the right direction.
Our team of trained professionals has the knowledge and skills necessary to tackle even the most challenging situations. We have a proven track record of success providing cost-effective, reliable technology solutions since May of 2000.